Terms & Conditions
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Service.
You must be at least 19 years of age to use this website. By using this website and by agreeing to these Terms and Conditions, you warrant and represent that you are at least 19 years of age.
THE LEGAL AGREEMENT SET OUT BELOW GOVERNS YOUR USE OF PHANTOM WEED ONLINE SITE. TO AGREE TO THESE TERMS, CLICK “AGREE,” IF YOU DO NOT AGREE TO THESE TERMS, DO NOT CLICK “AGREE,” AND DO NOT USE THE SERVICES.
PLACING YOUR ORDER
You may place an Order by becoming a member on the Phantom Weed Online website by clicking the “Join” button. When you place your Order, we will issue you with an Order Number. We will do this by email. By placing an order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the Phantom Weed Online website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however Phantom Weed Online will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email. Phantom Weed Online reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by telephone and/or email.
PAYMENT METHODS AND PROCESSING
Phantom Weed Online currently accepts E-Money transfer/interact E-Money transfer (EMT). Order processing will not begin until we receive all the information we need. Orders placed on a weekend or a Public holiday will not begin order processing until the next business day. Business days are Monday through Friday, excluding NSW Public holidays. We process EMT payments and email a tax invoice to you with your Order Confirmation after your payment has been confirmed. Your tax invoice is your proof of purchase.
- We are currently unable to accept credit cards
- Any purchase made outside of Canada will be refused
You agree that you will pay for all Products you purchase through the Services, and that Phantom Weed Online may charge your payment method for any products purchased and for any additional amounts (including any taxes varying in provinces, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBL FOR THE PAYMENT OF ALL FEES ONCE PROVIDING PHANTOM WEED ONLINE A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES. For details of how purchases are billed, please contact customer support.
Your total price will include the price of the product plus any applicable sales tax; such sales tax is based on the bill-to address and the sales tax rate in effect at the you purchase the Product(s). We will charge tax depending on provinces where Products are purchased.
If a Product becomes unavailable following a transaction prior to a purchase, your sole remedy is a refund or exchange. If an unreasonable delay delivery of your Product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Phantom Weed Online.
TITLE TO AND RISK IN GOODS
Phantom Weed Online always seeks to list Products with the most competitive prices. Phantom Weed Online reserves the right to change prices for Products displayed at Phantom Weed Online at any time before you place an Order. The price of the products shown excludes shipping cost. Shipping cost is a separate charge, which is shown on the product page and is calculated at a flat rate fee of $15 Canada wide or free delivery based on the minimum order threshold at the discretion of Phantom Weed Online.
*Please note that promotional prices do not apply to bulk or any other order(s)
SUPPLY OF YOUR PRODUCTS
Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation. When your Order items have been dispatched, we will email you to confirm shipment of each item, including a tracking number for your Order.
DELIVERY OF YOUR PRODUCTS
Delivery time takes up to 1-3 business days from the date your payment is received. Phantom Weed Online makes every effort to deliver your Product according to estimated delivery times provided by Phantom Weed Online at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Although every effort is made to ship your Order according to estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us. We encourage you to visit the “Your Account” section on our website to view the delivery status of your Products. Unless otherwise agreed by us, we will deliver your Product(s) to the address indicated on your Order Confirmation. If no one is available to take delivery of your Product(s), our carrier (Post Canada) will leave a notice card so you can pick-up your Product from your local Post Office.
RETURNS & DEFECTIVE PRODUCTS
We require customers to report any faulty or defective product(s) to customer support within 48 hours of receiving their package. We may require a video and/or picture of the product to replicate the issue the customer is having to determine what sort of compensation, if any, will be given. You can use our 24/7 live support chat on our website or alternatively send an email with the nature of the issue along with your photos and videos of the defective product(s) to [email protected]
All products that pass this 48 hour period will not be considered for our returns and/or compensation policy.
We want your Product(s) to arrive quickly and are calculated at a flat rate shipping fee of $15 or free delivery based on the minimum order threshold at the discretion of Phantom Weed Online.
Phantom Weed Online in its absolute discretion may from time to time provide discount Coupons and/or complimentary items coupons to existing and/or new customers. Coupons can only be used towards the payment of Products or to redeem a complimentary item(s) on the Phantom Weed Online website. Each coupon can be used only once and only one Coupon per order will be accepted. Any product(s) on sale omits the use of any Coupon. Any of Terms and Conditions governing the use of a Coupon will accompany that Coupon. Phantom Weed Online will determine the content of Terms and Conditions governing Coupons in its absolute discretion.
If a product has a major defect, you are entitled to:
- Keep the goods and receive compensation for the drop in value caused by the problem at the discretion of Phantom Weed Online customer support staff and/or management.
This also applies for any Product that is lost in Transit during delivery if you’ve checked the optional signature required box at Check Out. If you think that a Product is defective you should contact our Customer Support and a Phantom Weed Online customer representative will assist your claim.
YOUR DATA – USE AND PROTECTION
By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, in order to provide you with information from time to time on other Phantom Weed Online Products that may be of interest to you. If you do not agree to our using such data in order to provide you with the information on other Phantom Weed Online Products, please contact our customer support staff. You may obtain a copy of data held by us concerning you on request in writing. If any data held by us concerning you is incorrect, we will correct it on your written request.
REVIEWS AND COMMENTS
Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide us, including without limitation, questions, reviews, comments, and suggestion (collectively, “Submission”) is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform works such Submissions by any means and in any form, and to translate and modify such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.
In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the username that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments and other Content by us will not infringe upon or violate the rights any third party. You shall not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submission or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Phantom Weed Online. Any unauthorised assignment shall be deemed null and void. If any provision of the Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Neither our failure nor your failure to enforce any Terms or Condition constitutes a waiver such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition. Phantom Weed Online reserves the right to change the Terms and Conditions of sale at any time. The Terms and Conditions applicable to you are those on our website at the time you order A Product. No Phantom Weed Online employee or agent has the authority to vary any of the Terms and Conditions governing any sale.