A. It’s easy to order from us:

• Go to the shop and find the products that you want
• Click on the products desired and choose the quantity you want, then add these to the cart
• Once you add a product to our cart, you’ll be directed back to https://phantomweedonline.com/cart. Click on “continue shopping” to add more products to your cart.
• Once all products are in your shopping cart that you want, you’re ready for the Checkout process so click on “Proceed to Checkout.” This takes you to the checkout page located at: https://phantomweedonline.com/checkout/
• Once at the checkout page you’ll need to login with a password and your email. If you haven’t purchased from us before you need a password, your email and need to fill out the required fields. Once you register you’ll get an email confirmation from us.
• When logged in, you can confirm the shipping information including the address, name, email, order notes, and contact number.
• Once all the required fields have been filled out you can click on “Place Order.”
• We only ship out packages with “signature required” upon request. Please request a “signature required” if there is a possibility of theft.

A. Yes. We ensure that the package is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use Xpresspost mailers which are secure and discreet.

A. No, unfortunately we do not have a contact number. Our customer service representative is available by email Monday to Friday, 9am PST – 5pm PST.

A. No. We only ship within Canada.

A. If you want to edit or add to your order, you need to create a new order with us. We will then cancel the old order. Email us  with your order number that you want cancelled. This will be cancelled or edited if it hasn’t shipped out yet.

A. All products are final sale, there are no returns or exchanges.

A. We accept Bitcoin, Interact E-Transfers, or All Major Credit Cards (Visa, Master Card, & AMEX) that are compatible with all Major Banks and Credit Unions around the world.

To unlock the Credit Card payment option, a Photo ID needs to be sent for verification to [email protected].

1. During checkout, please select Bitcoin from the payment options.
   
2. Follow the instructions on the next screen. Make sure you send the EXACT AMOUNT (transaction fees not included). If you fail to send the exact amount, it will delay your order because we have to match up the order with your payment.
3. Once the exact amount has been sent, click the “Click Here if you have already sent Bitcoins” button.
   
4. Verification can take between 30mins – 3 hours.
5. Once verification is complete, your order will be converted to processing automatically and you will get notified via email.
6. Once your order is shipped, you will get another email with your tracking number.
7. If you are unsure, speak to one of our live chat agents.

For any order over $150 after discount, the shipping is free. We ship our orders via Xpresspost $20 Flat Rate and we provide a tracking number via email for you once the order has shipped. If you live in a remote area, your order may take a few extra days to reach you.

A. Once the E-Transfer is made, it may take up to 48 hours for us to process the payment. The E-Transfer transaction will be pending until we can collect the funds sent by E-Transfer. Once the E-Transfer is received by us, we notify you by email and send you a tracking number once the order has been shipped to you.

A. Once the order is placed, the next step is to send your E-Transfer to us. We keep the order on hold until the payment is received. If there’s no payment after two days, then the order is cancelled.

Paying By Credit Card:

• If you are in VPN or any other IP addresses not recognize by the security, your card will be charged two microtransactions in order to prove you are the owner of the card.
• Pay by Visa at Check Out. Each transaction can be charged up to $400 on the first charge until your Visa has been verified by our system.
• On your Visa it will state our payment processing company (*** Payments 1-800 – ***-****) with a 1-800 number for customer support regarding any Visa payments.
• Please use your own Credit Card otherwise if you fail the Visa verification process, your IP and Credit Card will be blacklisted in our system.

For security reasons, you may be asked to verify your transaction with our payment provider who enables users all over the world to make safe and secure payments. Card verification is a common practice that helps to ensure payment security.

Our payment processor will create a micro-transaction on your financial account (typically between $0.20 – $0.90 CAD). The amount of this micro-transaction is the verification code you must enter in the form. You should enter only the numerical value of the charge, so if your code is $0.44 you should enter 0.44 in the form to verify your transaction.

• Verification codes are valid for a 3-hour period.
• If you receive multiple codes, please ensure you use the most recent one.
• If your code expires, a new code will be generated and delivered to you after you attempt to make another payment with the same card.

The purchase will be declined and you will not be charged for the attempted purchase. Please note, however, that the transactions may trigger a security alert with your financial institution, and the funds from the purchase may be held in a pending, “hold” status for a few days. Please bear in mind that some banks and credit card companies do not show the difference between “pending” charges and “posted” charges.

These security-hold charges do not post through to payment prcoessor. Any pending charges should roll back to your account within 1-10 business days if they have not already done so.